Privacy Policy

HolliGo, Suzuki Jimny 5-Door Adventure Rental. Last updated: 12 October 2026

Who we are

HolliGo ("we", "us") rents camping-equipped Suzuki Jimny vehicles from 7 Willoughby Drive, Chapman's Peak, 7979, South Africa. We are the "responsible party" under the Protection of Personal Information Act 4 of 2013 (POPIA), which means we decide why and how your personal information is processed.

Information we collect

• Identity details: full name, ID or passport number, date of birth or age confirmation.
• Driver details: driver's licence number and a copy of your licence, plus details of any additional drivers.
• Contact details: physical address, phone number and email address.
• Booking and payment details: rental dates, selected options (such as LLR cover), payment records and the card used. Card payments are processed by our payment provider, and we do not store full card numbers.
• Vehicle data: location and movement data from the tracking system fitted to the vehicle during your rental, plus inspection records and photos taken on collection and return.
• Website data: technical information such as your IP address, browser type, device and pages visited, collected through cookies and similar tools.
• Communications: messages you send us by email, phone, WhatsApp or our website forms.

Why we use your information

We process personal information only where we have a lawful reason, namely to perform our contract with you, to comply with the law, or for our legitimate interests:

• to process bookings, take payments and manage your rental;
• to verify your identity and your right to drive;
• to protect, track and recover the vehicle, and to handle accidents, theft, damage and insurance claims;
• to process traffic fines and match them to the driver of the vehicle at the time;
• to communicate with you about your booking, answer queries and provide support;
• to keep financial and legal records;
• to improve our website and services.

We will only send you marketing if you have agreed to it, and you can opt out at any time.

Vehicle tracking

Every vehicle has a GPS tracker. We use tracking data for security, recovery, safety, enforcing the Rental Agreement and responding to incidents. We do not monitor your location for any other purpose. Tracking data is accessed only by us and our tracking and insurance partners where needed.

Who we share information with

We do not sell your personal information. We share it only where necessary with:

• our insurer, roadside assistance and vehicle tracking providers;
• payment processors and booking system providers (such as our website booking plugin and hosting provider);
• traffic authorities, SAPS and the courts, where fines, accidents, theft or the law require it;
• professional advisers such as accountants and attorneys;
• debt recovery agents, where rental charges remain unpaid.

These parties are required to protect your information and use it only for the purpose we shared it.

Cross-border transfers

Some of our service providers, such as website hosting or email platforms, may store information on servers outside South Africa. Where that happens, we take reasonable steps to make sure your information receives a similar level of protection as required by POPIA.

How long we keep your information

We keep information only as long as needed for the reasons above. Rental, payment and tax records are generally kept for up to 5 years, and longer where the law or a dispute requires it. Tracking data is kept only as long as needed for the purposes in the vehicle tracking section. After that, we delete or anonymise it.

Keeping your information secure

We use reasonable technical and organisational safeguards, including access controls, secure hosting and encrypted payment processing. No system is completely secure, so if we become aware of a security compromise affecting your information, we will notify you and the Information Regulator as the law requires.

Cookies

Our website uses cookies to make the site work, remember preferences and understand how visitors use it. You can block or delete cookies in your browser settings, though some parts of the site, such as booking, may not work properly without them.

Your rights

Under POPIA you may:

• ask what personal information we hold about you and request a copy;
• ask us to correct or delete information that is inaccurate, out of date or unlawfully held;
• object to certain processing, including direct marketing;
• withdraw consent where we rely on it, without affecting past processing.

To exercise these rights, email our Information Officer at hello@holligo.co.za. We may need to verify your identity first. Some information must be kept for legal reasons even after a deletion request.

Complaints

If you are unhappy with how we handle your information, please contact us first. You may also lodge a complaint with the Information Regulator (South Africa): inforegulator.org.za, complaints.IR@inforegulator.org.za.

Children

Our services are for adults. Renters must be at least 23 years old, and we do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.

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